Refund policy
Return & Refund Policy
At Ginsora, your satisfaction is our top priority. We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee to give you complete peace of mind with every purchase.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
To be eligible, the item must be returned in its original condition, unused whenever possible, and with all original packaging.
Return Eligibility
You may be eligible for a return if:
- Your item arrived damaged or defective.
- You received the wrong product.
- The item is unused and returned within 30 days of delivery.
- The product has a manufacturing defect.
To begin a return, please contact our support team before sending any item back.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items cannot be returned unless they arrive damaged or defective:
- Opened or used seed packets
- Products showing signs of misuse or improper handling
- Clearance or final sale items
- Gift cards
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We'll work with you to provide a replacement or refund as quickly as possible.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Ginsora will cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise stated.
Order Cancellations
Orders may be canceled within 12 hours of purchase for a full refund.
Once an order has been processed or shipped, it can no longer be canceled but may still qualify for a return under this policy.
Need Assistance?
If you have any questions about returns or refunds, our customer support team is here to help.
Email: support@ginsora.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Thank you for choosing Ginsora. We're committed to providing quality gardening products and exceptional customer service, so you can shop with confidence. 🌿